An Update Regarding Coronavirus (COVID-19)

Dear Customers:

The health and well being of our employees, customers and partners have always been one of our core values. In these uncertain times, we are even more focused on their safety. As such, we would like to inform you about the current preventative measures at Bekum America Corporation.

General information

  • We are closely monitoring the guidance of the World Health Organization and the Centers for Disease Control regarding the spread of the virus.
  • Our focus is to ensure we meet customer needs while doing our part to keep you, our employees, and our communities safe.
  • Bekum America has established protective measures and informs its employees comprehensively and regularly via various channels.
  • Outside visitors to Bekum America are being limited to those deemed absolutely essential for the continuation of our business; such as parts deliveries and shipments.
  • As an alternative to face-to-face meetings, we are using video conferencing methods.

Bekum Support
Of critical importance to our customers is access to fast spare parts delivery and experienced technical support.

Spare Parts:

  • Bekum America will continue to support our customers with the timely processing of your spare parts needs.
  • All available shipping partners will be explored to facilitate critical part deliveries through this crisis.
  • Bekum Spare Parts support is available for phone consultation, Monday through Friday 8:00AM -5:00PM (EST) at (517) 655-7166.
  • Our after hours Spare Parts support line is fully operational, please call (517) 881-4581

Field Service Support:

  • Bekum Service support is available for phone consultation, Monday through Friday 8:00AM -5:00PM (EST) at (517) 655-7107.
  • Our after hours Service support line is fully operational, please call (517) 927-2958
  • If your Bekum blow molding machine is equipped for remote access, we can offer fault analysis and assistance without a service technician on-site.
  • Regarding on-site technical support, the safety and well-being of our employees and customers is our top priority, therefore, will evaluate every on-site service request on a case-by-case basis.

You can also reach us via:

e-mail at:

[email protected]

[email protected]bekumamerica.com

Phone at:

Your patience and understanding is greatly appreciated as we work around this global crisis. We’re focused on the future and we’re going to keep working hard to earn your loyalty.

Sincerely yours,

The Bekum America Team

www.bekumamerica.com

+1 517-655-4331